Call Centre

call-center-customer-serviceThe ATC call centre is staffed by an experienced team and with management supervision from 7:00am to 6:00pm, Monday to Friday. The call centre operation is available to all clients in addition to the ATC`S Customer Portal for online booking, proof of delivery, and account management capabilities. The ATC call centre incorporates:

  • Experienced management and staff with continual training
  • Strong focus on quality of service with ongoing coaching
  • 24 x 7 x 365 after hours support
  • KPIs monitored and service levels managed
  • Real-time on screen access to driver and job locations via GPS