Call Centre

call-center-customer-serviceThe ATC call center team has over 100 years of combined experience, we understand that we are a representation of your brand. We have taken it upon ourselves to insure our values align with what is expected by our customers to insure we hire suitable and competent drivers. The ATC call centre is staffed between 6:00am to 6:00pm, Monday to Friday. The call centre operation is available to all clients in addition to the ATC`S Customer Portal for online booking, proof of delivery, and account management capabilities. The ATC call centre incorporates:

  • Experienced management and staff with continual training
  • Strong focus on quality of service with ongoing coaching
  • 24 x 7 x 365 after hours support
  • KPIs monitored and service levels managed
  • Real-time on screen access to driver and job locations via GPS