FAQs2019-02-20T13:09:19+10:00

FAQs

Here are the answers to some frequently asked questions. If you can’t find the information you need, please contact us.

How do I choose the right vehicle for my delivery?2019-02-20T13:14:11+10:00

ATC offers a wide range of vehicles to suit any delivery needed. We can deliver anything from the size of an envelope to a pallet, including larger or irregular-shaped items such as machinery parts, etc. Please click here to see all vehicle options ranging from a compact-sized car through to a 12-tonne truck. If you’re not sure what kind of vehicle your job needs – call our hotline for advice.

How do I pay?2019-02-20T13:15:45+10:00

Invoices can be paid via cheque, direct deposit, or credit card (phone or online at the time of booking).

What are ATC’s Terms & Conditions?2019-02-25T22:52:21+10:00

ATC Terms and Conditions are available here.

How do I open an account?2019-02-23T01:09:13+10:00

To open an account with ATC Couriers, click here.

What are ATC’s hours of operation?2019-02-23T01:12:44+10:00

ATC ‘s standard hours of operation are 6 am to 7 pm, Monday to Friday. Customer service is available 24/7 via our online customer portal or by contacting our call centre on 1300 293 209. After-hours operations can be contacted on 0478 786 760.

How do I get a booking pad or download job booking sheets?2019-02-28T15:30:37+10:00

ATC booking pads can be ordered from the ATC call centre. You can also download a PDF copy here.

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What is the ATC privacy policy?2019-02-25T22:55:42+10:00

You can view, download, or print the ATC privacy policy here.