Frequently Asked Questions

Invoices can be paid via cheque, direct deposit, or credit card (phone or online at the time of booking.

We do not accept cash on pick up or delivery.

Yes, you can pay via Visa or Mastercard, EFT is only available to corporate account holders.

We do not deliver to P.O boxes.

Yes, we aim to deliver all shipments booked on the day they are booked.

Depending on the service level selected, we will ensure that your item is collected and delivered within the estimated time of arrival quoted at the time of booking.

You can always create your own labels or jot down the delivery address on each item.

If no ATL instruction was provided at the time of booking, then our customer service team will get in touch to obtain instructions. The goods can be returned to the sender (extra charges will be applicable) or can be left in a safe place if instructed.

Whist we aim to pick up and deliver all jobs prior to the estimated time of arrival time, our dispatch operating system allocates and prioritizes each job according to the service level selected at the time of the booking.

Unfortunately, we do not offer this service, all items need to be packaged, labeled and ready to go before the driver arrives to collect.

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Yes, but bulky and heavy items or items over 25kg are restricted to ground floor pick-ups and deliveries only (no stairs).

Yes, all items will need to be labelled with the delivery address and the label must be securely fixed to each item, this will assist our drivers in ensuring the correct parcels are being picked up and delivered.

You can request the driver to call you prior and after delivery by leaving a note in the driver instruction box at the time of booking.

Yes, all allocated bookings can be tracked in real time by logging into your online portal and clicking on the job number.

You can provide an authority to leave by instructing this at the time of booking.

Note that after the free waiting time allowance expires, there may be additional demurrage charges incurred. However, rest assured that there are no extra charges unless the job requires returning the goods to the sender due to unavailability of someone to receive or accept them. In cases where authority to leave the goods in a safe location is provided, the return charge does not apply. We strive to provide transparent and fair pricing, ensuring your satisfaction with our services..

A futile charge is applied when a driver has attempted the pick-up of a job but is unable to perform this task, due to a change in the original quoted job requirement that prohibits the supplied vehicle from being able to perform the job. For example, the requested vehicle is too small as the shipment was much larger than originally advised, or there was nobody available at the pick up at the time of the attempt. The full charge of the attempted job will be applied as the futile charge.

Charges will be based on the vehicle required, the distance between the pick-up and drop locations and the service level required, for an instant quote please click here

Our Rewards program is available for our corporate customers only. To sign up and start earning one point for every $1 spent, click here

Simply complete the online credit application available by visiting on Corporate Account Page

Call 1300 293 209

Only established business who have been trading longer than 2 years can apply to become a corporate account holder, the business must be operating from a business premises with volumes exceeding 10 jobs per week.

If the job has been allocated to a driver and the driver is making his way towards the pick-up then a futile charge will apply.

Yes, PODs (proof-of-delivery) are available after the delivery has been completed and can be viewed by logging into your online portal.

Yes, you can view and request PODs through the online portal.

Unfortunately, we do not provide any contractor details. However, contractors will call prior to delivery if a contact number was provided at the time of the booking.

ATC COURIERS terms and conditions are available here

To cancel a booking simply call 1300 293 209 and one of our friendly customer service representatives will be able to assist you.

Cubic weight converts the physical size of the item to its equivalent volumetric weight. For example, if you have a large box of foam, the foam would weigh nothing but the volume it occupies needs to be considered.  You can calculate the cubic weight of the item by multiplying the L x W x H (in meters) then multiply the answer by 250, this will give the cubic weight of the item in kilograms.

Dead weight is the actual scale weight of the item.

You can select any type of vehicle from the vehicle category, please click here to see vehicle restrictions and limitations.

Service levels are dependent on the nature and urgency of your delivery requirement, each service level will offer a different estimated delivery time, simply select the service according to your delivery requirements.

Yes, we can deliver 24/7.

There is no freight size restriction on shipments you can send. However, we do not transport furniture, glass, pianos and or dangerous goods.

Currently we service the Sydney & Melbourne metropolitan area.

The ATC Couriers service is available 24/7 through the online booking portal or via the ATC Couriers application.